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Avis des clients

30-août-2015
Hôtel magnifique, déco parfaitement soignée, chambre spacieuse, restaurant sympa, service de voiturier, situation idéale pour visiter Florence ...mais l'isolation phonique est sérieusement à revoir notamment lorsque les chambres donnent sur la rue.Réveillés tous les matins par le camion de blanchisserie (bruit des chariots, bruit du hayon,...) vers 5/6h. On avait demandé de surcroît lors de la réservation une chambre au calme. Bref, le vacarme et la non prise en considération de nos doléances ont sérieusement entaché notre degré de satisfaction.

4-juin-2015
très bel hotel idéalement placé, à 5 minutes du dome, perseonnel très serviable, très bon restaurant, je le recommande vivement. Sans hésitez pour mon prochain séjour à Florence.

17-août-2014
excellent hôtel situé dans un ancien monastère ; beaucoup de charme, très bonne localisation (à deux pas de Santa Maria Novella), service impeccable. Un plus : la petite piscine à remous, bienvenue après une journée de visite par un chaud soleil d'été !

16-mai-2014
Le seul problème rencontré est le bruit provoqué par l'air conditionné: même lorsque celui-ci est coupé dans la chambre, on entend des bruits de tuyaux qui imposent d'utiliser des boules dans les oreilles pour dormir. Pour le reste, je suis très satisfait de mon séjour.

15-avr.-2014
Hotel bien situé près du centre historique, cadre agréable chambre spacieuse au calme côté jardin, jardin arboré bien entretenu, accueil de qualité et en français pour nous, wifi gratuit dans notre cas Le seul bémol pour ce 4*: les jus de fruits industriels et les oeufs brouillés caoutchouteux. Globalement nous sommes satisfaits de notre séjour dans cet hôtel

21-janv.-2014
The stay was generally OK. There were three main problems (that did not affect too seriously our stay): a) rooms facing the side street too noisy - garbage truck, bus, people talking loud, etc. - maybe a double glasing window more powerful; b) breakfast a little poor - maybe more fruit, a better and faster toaster; c) I wished to pay in cash, but recepcionists told me an Italian law forbade more than € 1,000 - in Rome, curiously, I had no problem of this sort whatsoever!; d) a clearly indication of the forbiedn zone for cars would be usefull. Qualities (that made our stay satisfactory): a) beds very good and generous and confortable/clean room and bathroom; b) almost all staff very kind; c) excelent location in town. Despite the comments, I would recommend this hotel. Best regards. Mario Segall

4-nov.-2013
Hôtel propre Accueil satisfaisant Petit déjeuner correct

3-juil.-2013
Chambre très propre et spacieuse, service impeccable, gentillesse du personnel. Deux garde-robes, serviettes en deux couleurs dans la salle de bains - j'ai trouvé ça très pratique. L'hotel est proche du centre, la rue n'est pas le meilleur endroit à Florence, mais une fois passée l'entrée de l'hotel, on se trouve dans un lieu très agréable et calme et on n'a pas envie de quitter le patio ensoleillé aux géraniums. Je reviendrai volontiers.

9-mai-2013
Hotel bien situé, très agréable et un personnel très sympathique

8-mai-2013
Chambre confortable et spacieuse mais très bruyante le matin et le soir à cause du restaurant à proximité (Chambre 401). Pas possible d'ouvrir la fenêtre à cause du bruit. Personnel très compétant, et attentionné. Cordialement

24-févr.-2013
Séjour trés agréable dans cet hôtel de qualité, proche de la gare et de tous les sites du centre ville! chambre propre et fonctionnelle, petit déjeuner copieux et très bien approvisionné! Dommage que l'accès internet soit payant.un hôtel que nous recommandons.

20-janv.-2013
Excellent week end dans cet hotel de charme. Bon contact avant notre arrivee. Accueil tres chaleureux le personnel est agreable et a l ecoute. Les chambres sont un peu petites mais propres et agreables. Petit dejeuner complet... Et l emplacement de cet hotel est ideal pour decouvrir a pieds le centre de florence Nous le conseillons !

3-déc.-2012
Hotel agréable, proche du centre ville et personnel très accueillant.

26-févr.-2012
Excellent séjour dans cet hôtel très agréable, chambres grandes et confortables et personnel très prévenant. Nous reviendrons avec un grand plaisir

1-janv.-2012
L'hotel est correct, propre, le service soigné et le personnel est aimable. Le buffet du petit-déjeuner est bien garni. Le jacuzzi extérieur n'est pas extraordinaire ni n'est clean. La wifi est payante 5€ les 24 h et les pc mis à disposition aussi : c'est quand même un peu abusé !

16-août-2011
Très bel Hotel très bien placé à coté de la gare et du centre de Florence. Petit déjeuner correct ; les équipements disponibles (jacuzzi, salle de sport..) sont un grand plus. Le personnel est sympathique et prévenant et le restaurant est délicieux. Petit moins : la taille de la chambre : trop petite à mon goût tout comme la salle de bain ! Il ne faut pas etre claustrophobe! Et ma demande d'avoir un petit balcon n'a pas été satisfaite c'est dommage.

27-avr.-2011
Mon mari et moi sommes très satisfaits de notre séjour à l'Hôtel Rivoli. La chambre était très jolie, décorée avec goût et la vue sur le jardin très agréable. La qualité du service est, de plus, irréprochable. C'est avec beaucoup d'empressement que nous recommanderons cet établissement à nos amis.

25-avr.-2011
Un excellent service.Les personnes qui travaillent a la reception sont vraiment serviables. J'ai passe un tres beau séjour chez vous.

6-nov.-2010
Parfait rapport qualité prix bon accueil et service très aimable emplacement idéal

19-sept.-2010
bon accueil avec francais parfait. Chambre soignée mais pas de vrai lit 2 places. Lits accolés avec couverture en travers!!. Personnel attentionné et courtois. Petit déjeuner copieux2 . Pas de parking, mais possibilité de prise en charge de la voiture à la journée moyennant un coût supplémentaire.

30-août-2010
L accueil a ete tres satisfaisant , les chambres sont confortables , clim un peu forte , petit dejeuner copieux. bien en tous points.

9-mai-2010
Tres bon accueil,tres bons services L'hotel est bien situé La chambre était prête quand je suis arrivée le matin.Belle chambre et grande salle de bain .Personnel tres gentil et serviable .Petit déjeuner copieux Dommage qu'il est plu pour profiter au mieux de la terrasse et du jacuzi.

29-janv.-2016
Every one was so friendly. And looked after us really well. The room was perfect...and breakfast was great..thx

19-janv.-2016
Staff are very nice and helpful. Room is clean but the speed of wifi is a bit slow. Foods are delicious in restaurant. Will definitely stay in the hotel again once we come to Florence next time and will recommend it to my friends.

27-déc.-2015
TUTTO MOLTO BUONO E PERSONALE MOLTO DISPONIBILE E CORTESE.

21-déc.-2015
Ottimo hotel, vicinissimo al centro e ricco di confort. In due volte che ho soggiornato, mi sono trovata molto bene. Personale cortese e simpatico. Ricco buffet a colazione, per tutti i gusti. Sicuramente la prossima volta che verrò a Firenze, soggiornerò ancora lì!

11-déc.-2015
ottima location e personale cortese, disponibile e preparato. soggiorno eccellente

7-déc.-2015
Ottimo Hotel, camere confortevoli e pulite, ottima la colazione, ottima la posizione a due passi da l centro, spero di tornare a Firenze in questa meravigliosa città ricca di opere d'arte senza eguali al mondo e di soggiornare nuovamente al Hotel Rivoli.

2-déc.-2015
Fantastico, personale molto disponibile e elevata qualità dell'intero Staff.

1-déc.-2015
Staff molto cortese e disponibile. Camere pulite e dotate di ogni comfort. Strategica la posizione vicino alla stazione e a tutti i principali luoghi di interesse storico e culturale facilmente raggiungibili a piedi.

15-nov.-2015
Staff gentile, camera molto grande come, anche, il bagno; ottima la colazione, inoltre, vicinissima alla Stazione Santa Maria Novella

9-nov.-2015
Tutto perfetto, personale gentile,posizione centrale per visitare la città.

29-oct.-2015
This hotel is one of the loveliest in Florence. Convenient, quiet, wonderful helpful staff and every amenity one could ask for.

28-oct.-2015
This was a very good mid-priced hotel in Florence. Though it is situated on an unprepossessing street with a simple entryway, the inside of the hotel is charming with lovely common areas and larger than average rooms. The breakfast area/restaurant was a delight and the food and coffee were delicious. There is a great little bar where a guest is offered a free "welcome drink" on your fist night. The overall level of service was excellent. Best, it is just a short walk to the train station so it was easy for us to come and go with no taxis required. We would certainly stay here again when in Florence.

25-oct.-2015
I found the staff excellent , breakfast delicious. The bed room was too hot and a little noisy. I would discuss room choice if I was to visit again

25-oct.-2015
If you looking to stay in Firenze be it for business, for shopping or for visiting, there is probably no better choice than this romantic palazzo three minutes from Firenze Santa Maria Novella train station and five minutes from the Arno and the shopping areas. In the train station Firenze S.M.M., there is a local train every ten minutes to Rifredi and the university, and Frecce stop here for Roma, Napoli, Milano, Torino and Venezia. Thus, it suits for business. You'll find all commodities you need, including good meeting rooms, and a cozy garden for break-outs. We've chosen this hotel as our first landing place when going to Firenze and hope we'll always find place.

23-oct.-2015
very helpful cordial staff

21-oct.-2015
This hotel is fabulous. It is both charming and modern; the bathrooms are extraordinary and cromoterapia shower was so welcome after a long day of travel. Breakfast was included and it was terrific - the wait staff were so pleasant, helpful and serving capuccinos expertly and quickly. The rooms were soundproofed and darkened with heavy curtains but bright when the curtains were open. They have a new bedroom scheme with decor that is really quintessential Italian style. Now the price - half the cost of the more pretentious places around Firenze. Truly a bargain with breakfast included, and just a very short walk to the train station. We could not have been happier with this hotel. Al and Pam [withhold last name]

28-sept.-2015
Very quaint hotel with helpful staff, and a comfortable room. The common areas were beautifully decorated and very inviting. It is also located very close to the train station and major sights.

21-sept.-2015
Hotel was beautiful, comfortable and in a great location. Staff were wonderful - always pleasant and eager to assist with any needs. If I ever go back to Florence I wouldn't stay anywhere else. This place is the best!

20-sept.-2015
The front-desk personnel were extremely helpful and we absolutely loved our dinner in the restaurant our first evening there. Luciano made us feel like family and the food was exceptional. Our room was small but very efficient and we would definitely recommend this hotel. The breakfast was very nice, with lots of options, and the restaurant staff was kind and helpful.

11-sept.-2015
Very pleased with our recent stay at Hotel Rivoli. It's a charming and conveniently located hotel in Florence. The staff is very helpful, the restaurant is quite good and there is even a little lobby bar for cocktails. We stayed in an updated room which was rather modern compared to others. It was comfortable with a new and modern bathroom. We will stay there again if we go back to Florence. Grazie, Hotel Rivoli!

9-sept.-2015
Personal muy amable y servicial

3-sept.-2015
We found the hotel staff to be friendly and helpful, they were the the best we had had in the 3 months of touring

28-août-2015
Excellent Restaurant and beautiful Hotel

12-août-2015
We stayed at this hotel for 10 days in the middle of a heat wave. Thankfully the air conditioning worked well. The location was within walking distance to the city center. There were a lot of restaurants near the hotel. The staff has great recommendations on places to eat nearby that were very good. The breakfast had a lot of variety.

27-juil.-2015
Hotel muy cercano a la estacion de tren. Muy comodo. Las habitaciones son buenas y reconfortantes. La atencion y desayuno muy buenos. Y la pequeña piscina, tipo spa muy agradable. Una estadia reconfortante. Un buen hotel.

16-juil.-2015
Staff was great from welcome drink to various tour advice and smooth check out. Room was clean and location is great close to the main station and rental car branch.

16-juil.-2015
The location of Hotel Rivoli was great. A short walk to the train station and an easy walk to all the sites we visited. The hotel staff were very helpful and friendly. We stayed in a triple room on the third floor and our room was clean and well kept. Sitting outside for breakfast every day was delightful. The waitress knew our coffee and tea preferences by the second day! We will definitely stay at Hotel Rivoli on our next visit.

12-juil.-2015
Well situated, well decorated attractive rooms, with lovely inner courtyard areas.