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Customer reviews

good location and service

Great hotel, location, and staff. The bowl of apples available everyday in the lobby was a nice extra.

We stayed for one evening and unfortunately had an awful experience. Our neighbors fought for most of the evening and we could hear everything. Despite my best efforts to talk with the front desk attendant, they were unable to compensate us for the inconvenience.

We loved our stay at Hotel Rivoli. The location was great and hotel was beautiful. We also really enjoyed the daily breakfast. The staff was helpful and friendly. If we are ever lucky enough to visit Florence again, we will definitely stay at Hotel Rivoli.

My trip to Firenze will not happen should I have to stay anywhere else. Thanks all the staffs esp. Ms.Francesca who always gives the "personal touch" to the guests. It was more than 5 times that we have chosen BW Rivoli and hope to be back soon.

Fantastic stay at Hotel Rivoli! The front desk and other support members were very professional. They helped me with a number of questions - such as restaurants, assistance with booking a private tour, and knowledge of the city in general. Very quite room (double sound proof). Solo traveler with a great experience. I would recommend to anyone want to visit Florence and stay in a comfortable and convenient location. Mike (Tennessee).

Great location! Rooms were a good size and staff was very friendly and helpful. Delicious breakfast!

Really satisfied. The lady at the reception was quite friendly and helped us for all the questions we made. We booked classic quad room. When we entered the room we mis understood as if we were luckily upgraded but it was not the case. We asked to arrange the room with bathtub beforehand via email. Actually the bath room was very nice. As non positive points, breakfast was not anything special and no free wifi but it did not matter for us.

The location, staff, and quality of Hotel Rivoli are Excellent! The breakfast buffet was especially good. We look forward to staying there again. Thank You.

hotel aconchegante, bom café da manhã, boa localização. Quarto aconchegante, mas pequeno.

a well-located hotel with lots of charm. Staff excellent. Unfortunately single rooms very small. Hotel should provide free wifi, especially since the adjacent restaurant did have wifi.

1. Location and breakfast is really good. 2. The room is very clean and the staffs are kind and English is good.

Very nice hotel, excellent condition for the price. VERY IMPRESSED! But I would ask for a Courtyard / inner room next time. The street noise was just simply too much.....

The rooms were well appointed and the breakfast experience was one of the best I've had in a long while. The staff greeted guests with a friendly smile each morning - coffee and tea were waiting at the table after helping myself to a diverse breakfast buffet.

What a great hotel! I want to stay here again!

Very satified with the hotel

Hotel Rivoli is located very close to the main station with quiet atmosphere. We stayed at the family type room. The room was well organized and clean. Our kids loved the Jacuzzi pool. We will come back to this hotel if we have chance to come to Florence again!

The hotel is in a great location - easy to get to from the station and close to all the main attractions. I was travelling on my own and the accommodation was spacious and felt safe. The staff were very helpful and the waiters at breakfast were particularly helpful and courteous. I would definitely recommend it to others visiting Florence.

Loved our stay at the Rivoli. We are a family of 4 so we got a suite instead of 2 doubles. Absolutely wonderful experience. Huge room, free access to mini bar, free wifi, 2 TV's. Made our stay in Florence very enjoyable.

The room was nice.. Adequate size. Air conditioning could have been cooler. Hotel staff were very friendly. Location is excellent for the train station... Reception were very helpful booking museum tickets giving advice etc. room was well maintained and very clean..

All waiters, reception staff,all are lovely, helpful, with a nice attitude handling guests situations,etc. They went beyond the basics. We had a lovely stay! Elevator is small but I have seen smaller. Rooms are spaceous and nice on the 1st floor. Breakfast and patios areas of the hotel make the place quaint. We of course wish we could have stayed longer. Lidia M/ Hubbard

This is a very nice hotel located very close to the SMN rail station. Everything is within walking distance. The hotel staff are very helpful and always there to help or guide. I needed an electric kettle at 5:00AM, since kettles are not common in the hotel rooms in Italy. The person in the front desk sent a tray with entire coffee set up to my room so that I can have a cup of morning coffee. The morning breakfast is also very nice. It starts at 7:00AM and ends at 10:00AM. Price is very reasonable.

Very nice hotel, convenient to Firenza train station and walking tour of old city. Staff were pleasant and solicitous, and daily breakfasts were outstanding! Not much of a bargain, price-wise.

Hotel Rivoli exceeded my expectations! The room was large and very comfortable. Also, there was an elevator, which was helpful. I would stay here again and would recommend it to my friends. The restaurant was beautiful and the food was delicious, just what I was hoping for on my first visit to Italy.

We stayed in the hotel 7 years ago and chose it again for our recent visit. We immediately felt at home and comfortable. The room was excellent and the staff always had a smile and were very helpful. We were delighted to see the improvements over the last few years - the comfortable lounge, the garden seating area, the new breakfast area and, most of all, the excellent restaurant in the evening. We enjoyed dinner on 3 evenings and, though we ate very well in Florence during the 8 day stay, this was the best restaurant.

We very much enjoyed out stay at this beautiful little hotel. The location, about 1.5 blocks from the railway/bus station, was ideal and the hotel was very easy to find without the need for a taxi. Walking to all the major sites from this hotel's location was easy. The breakfasts were very good. One key point is that the desk and restaurant staff were very helpful, cheerful, and attentive. We would definitely recommend this hotel to others and we would stay there again in the future.

All the services we received during our stay at the hotel met our expectations. Staff is friendly and helpful. We will recommend our friends to book at your hotel when traveling to Florence.

I was pleasantly surprised about the quality of this hotel. Big room, warm welcome, any assist was provided. Will definitely recommend it to others.

Superfriendly staff, beautifull view from the room, excellent breakfast, good location...just great!!

The location was perfect and the stay was very nice. Staff were curteous and helpful, and the rooms were quite pleasant (very updated for an Italian hotel). Only negative thing was that the doors were quite thin and you could hear everything in the hallways (and presumably in the rooms if you were in the hallway), but we'd almost definitely stay again.

Staff is vey nice. Room is clean and tidy. Breakfast is also good. However, the wifi signal is not strong enough at restaurant.

Bad elevator

We stayed at the Hotel Rivoli for a week. The location was within easy walking distance of the train station and everything we wanted to see. Our first room was overly warm, but the staff quickly suggested that we move to another room which was quite acceptable. The breakfast buffet (included) was excellent with a good variety of choices. We also had an excellent dinner at the hotel restaurant. The hotel staff was friendly and most helpful. We would stay at the Hotel Rivoli again if the occasion arises.

The staff were very polite and helpful. The food for breakfast and dinner is excellent. It is in a great location, close to the city centre.

Had a very enjoyable stay at this friendly hotel. Staff were very helpful and buffett breakfast was of a very good standard. Would not hesitate to stay at this hotel when next in Florence

Lovely stay. Friendly staff. Perfect location.

The accomodations were very comfortable and the location is very convenient. It is within walking distance of all the important sights. The staff was extremely helpful in arranging dinner reservations and booking side trips. They were friendly and professional. I would stay at Hotel Rivoli again.

The front desk staff were very welcoming, spoke great English and helped with any queries we had. Great stay, lovely hotel, good location.

The Hotel and staff was amazing thank you

Good location, excellent people at the reception and very nice room. Will definitely choose this hotel when we come back to Florenece

We enjoyed your hotel and the central location for walking the city. The staff was friendly and helpful, and the room was delightful, as was the morning breakfast.

We had room 505, very quiet and in the back of the hotel on the ground floor. Comfortable, clean, and spacious, with two bathrooms. Hotel staff were courteous and accomodating. Breakfast was good and every morning they brought me a very nice, very Italian cappuccino. On the minus side, the area around the train station is a bit drab, but on the plus side it is very convenient to the station and to where bus tours meet if you're wanting to take a tour in Tuscany. We would definitely stay again.

Clean rooms; comfortable bed; very polite and helpful staff; great breakfast.

The girls at Reception were extremely efficient and helpful and gave us a quieter, but slightly smaller room, at the back overlooking the garden with a small balcony. The room was charming and very clean. We also had dinner in the restaurant on the first night of our stay which was again very good. I have already recommended Hotel Rivoli to someone else who may well wish to stay sometime in the next few weeks and I would certainly try to stay again if/when we visit Firenze again.

I'm very satisfied with Hotel Rivoli, location is good, service is good, room is nice, staff is very helpful. I will visit again.

Very nice hotel. Central, both to city centre and railway station. Nice room and bathroom, quiet. excellent breakfast. Friendly staff. Nice to have a "garden" to sit out in warm evenings.

I went three times to Hotel Rivoli in the last six or seven years. It was a plesure. The Hotel is very beautiful. The interior garden is very agreeable. All details are wel planed and contribute to the welfare and beauty. The team of attendents are efficients and friendly. The breakfast is perfect.

Amazing place, well appointed very well kept and charing hostess. We were very happy and have already recommended to friends. Ethel, Mary and Liz

Really nice hotel, tucked away but still very central to the places you would want to be in Florence. Staff were very helpful and friendly, breakfasting room was pleasant and the bed was comfortable.

The accommodations were lovely and the location, close to the train station and major cultural sites, was perfect, but what made the stay particularly special was the staff--welcoming, gracious, and very helpful. A friend recommended Hotel Rivoli to me, and I will certainly recommend it to others.