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Customer reviews

12-Aug-2015
We stayed at this hotel for 10 days in the middle of a heat wave. Thankfully the air conditioning worked well. The location was within walking distance to the city center. There were a lot of restaurants near the hotel. The staff has great recommendations on places to eat nearby that were very good. The breakfast had a lot of variety.

16-Jul-2015
Staff was great from welcome drink to various tour advice and smooth check out. Room was clean and location is great close to the main station and rental car branch.

16-Jul-2015
The location of Hotel Rivoli was great. A short walk to the train station and an easy walk to all the sites we visited. The hotel staff were very helpful and friendly. We stayed in a triple room on the third floor and our room was clean and well kept. Sitting outside for breakfast every day was delightful. The waitress knew our coffee and tea preferences by the second day! We will definitely stay at Hotel Rivoli on our next visit.

12-Jul-2015
Well situated, well decorated attractive rooms, with lovely inner courtyard areas.

2-Jun-2015
The Hotel Rivoli is in a very convenient location in walking distance from the train station. From my previous stay in early 2000's this hotel has been renovated and expanded nicely. Service was good from all front desk staff and very helpful. Our room overlooked the small pool and courtyard. Was nice to look at but can get noisy if many people are talking or on cell phones. The bed was comfortable but the pillows were really flat and hard. We had an AC issue and it was repaired the same day. I did find however, that there is a lack of staff for bar area, and restaurant. They seem to have double duty and can hardly keep up. I found this especially when meeting groups and tour groups were in house. These areas got a bit crowded. If you want to have dinner make a reservation. The buffet breakfast was great and gives a great start to your day.

29-May-2015
We had a great stay at the Hotel Rivoli. Our room overlooked the interior garden court,which was beautiful. The staff could not have been more friendly and were very knowledgeable and helpful on our requests of the area. The morning breakfast's were tasty and nice selection of items daily. Wait staff was great. When we return to the Florence area, this is the hotel we will stay at.

17-May-2015
Quiet hotel very close to centre and all that visitors wish to visit. Friendly and helpful staff and good breakfast. Efficient check in and check out. Room quiet and modern. Did not like red safety lights that flashed all night and were visible from the bed - neither did we like the very modern shower system (and had the shower been placed in the bathroom rather than the bedroom there would have been much more room for cases and hanging clothes). Overall a hotel that we would use again

24-Apr-2015
I would stay here again. The hotel was very comfortable and clean. The location was excellent. The staff were helpful and friendly. The breakfast was very good and fresh with a great variety of items. The restaurant for dinner was very enjoyable with terrific food and excellent service.

14-Apr-2015
My family and I loved our stay at this hotel. The room was comfortable yet unique. I would highly recommend this to friends and family visiting the area.

11-Apr-2015
Staff were excellent and very helpful especially the man at the reception desk who booked me in. The only complaint I have is the pillows are too hard. It was like putting your head on concrete which affected my sleep.

29-Mar-2015
Very good stay at this hotel. Triple room was comfortable and was very clean. The sleep quality was very good. Loved the breakfast at the hotel too. The Wifi was quite fast.

20-Feb-2015
Could not be faulted. Slightly out of the most central tourist areas perhaps, but 5 minutes walk from Piazza Republica is OK for me! Very quiet room overlooking beautiful garden. Good value too, I thought. The only slight fault was the alignment of the shower door, so difficult to stop the bathroom flooding, but in every other respect, brilliant, and I would certainly recommend the Rivoli to friends

22-Dec-2014
Location was just a short walk from the train and bus station. Very convenient. Great breakfast buffet.

14-Nov-2014
Good sized rooms and located in very central location.helpful and pleasant staff

15-Oct-2014
We had a wonderful stay. The staff were very pleasant!! Still not sure why we had to pay 4 euros for hop on and off bus only to get there and they said we should have had a discountn

18-Sep-2014
Great location, friendly staff and nice room - we enjoyed our stay

2-Sep-2014
Excellent place to stay in Florence, ver well located, great facilities and breakfast. I would definetely recommend to stay there if you visit Florence

27-Aug-2014
The hotel was in an excellent location, convenient to train station and amenities. The staff were pleasant and helpful. My only complaint as such is that on our last day there was a terrible smell on our floor (3rd).

18-Aug-2014
Lovely stay, very friendly staff. the restaurant is a must, superb food and service.

14-Aug-2014
fantastic hotel. great location, staff were lovely couldn't do enough.Breakfast was lovely would highly recommend this hotel

12-Aug-2014
Extremely satisfying stay with cordial and courteous staff. Location of the Hotel is amazing very close to the major attractions. Recommend this Hotel for Families.

10-Aug-2014
We loved Hotel Rivoli! During 4 weeks of travel it was the best hotel of all. The room was beautifully arranged, very clean, nice local guidebooks and a really cool 3D shower. The breakfast was a nice variety in a nicely lit comfortable space and we also enjoyed the restaurant when we went there for dinner. Plus the jacuzzi was great for relaxing after lots of walking and the lobby smelled really nice. Staff were also very kind and helpful and it's an easy walk to the train station. Overall definitely 4 stars!

23-Jul-2014
Excellent - would stay here again - a great option in the centre of Florence - all round quality

22-Jul-2014
It was perfect!

18-Jul-2014
From the street this is a very unassuming hotel but from the minute one steps through the door the hotel is classy and the staff very welcoming and helpful. Our room was perfect and breakfast very fulfilling. The restaurant during the evening was a delight. This hotel is very much a hidden gem.

16-Jul-2014
Nice hotel. Excellent, helpful staff. Breakfast very good. Only thing that lets it down is the Wi-Fi.

8-Jul-2014
Room 405: access by stairs only but a very spacious, quiet twin room with courtyard view. A treat. Ideal location for airport shuttle and the station. Silvano and Ermelinda at reception desk very both very efficient and welcoming. Breakfast buffet has hot or cold options in peaceful surroundings - outdoors with a glass of prosecco was just perfect.

7-Jul-2014
Location, facility and the restaurant are excellent.

7-Jun-2014
good location and service

2-Jun-2014
Great hotel, location, and staff. The bowl of apples available everyday in the lobby was a nice extra.

8-May-2014
We stayed for one evening and unfortunately had an awful experience. Our neighbors fought for most of the evening and we could hear everything. Despite my best efforts to talk with the front desk attendant, they were unable to compensate us for the inconvenience.

27-Apr-2014
We loved our stay at Hotel Rivoli. The location was great and hotel was beautiful. We also really enjoyed the daily breakfast. The staff was helpful and friendly. If we are ever lucky enough to visit Florence again, we will definitely stay at Hotel Rivoli.

12-Apr-2014
My trip to Firenze will not happen should I have to stay anywhere else. Thanks all the staffs esp. Ms.Francesca who always gives the "personal touch" to the guests. It was more than 5 times that we have chosen BW Rivoli and hope to be back soon.

10-Apr-2014
Fantastic stay at Hotel Rivoli! The front desk and other support members were very professional. They helped me with a number of questions - such as restaurants, assistance with booking a private tour, and knowledge of the city in general. Very quite room (double sound proof). Solo traveler with a great experience. I would recommend to anyone want to visit Florence and stay in a comfortable and convenient location. Mike (Tennessee).

25-Mar-2014
Great location! Rooms were a good size and staff was very friendly and helpful. Delicious breakfast!

21-Feb-2014
Really satisfied. The lady at the reception was quite friendly and helped us for all the questions we made. We booked classic quad room. When we entered the room we mis understood as if we were luckily upgraded but it was not the case. We asked to arrange the room with bathtub beforehand via email. Actually the bath room was very nice. As non positive points, breakfast was not anything special and no free wifi but it did not matter for us.

11-Feb-2014
The location, staff, and quality of Hotel Rivoli are Excellent! The breakfast buffet was especially good. We look forward to staying there again. Thank You.

16-Jan-2014
hotel aconchegante, bom café da manhã, boa localização. Quarto aconchegante, mas pequeno.

5-Jan-2014
a well-located hotel with lots of charm. Staff excellent. Unfortunately single rooms very small. Hotel should provide free wifi, especially since the adjacent restaurant did have wifi.

29-Dec-2013
1. Location and breakfast is really good. 2. The room is very clean and the staffs are kind and English is good.

27-Nov-2013
Very nice hotel, excellent condition for the price. VERY IMPRESSED! But I would ask for a Courtyard / inner room next time. The street noise was just simply too much.....

14-Nov-2013
The rooms were well appointed and the breakfast experience was one of the best I've had in a long while. The staff greeted guests with a friendly smile each morning - coffee and tea were waiting at the table after helping myself to a diverse breakfast buffet.

25-Oct-2013
What a great hotel! I want to stay here again!

2-Oct-2013
Very satified with the hotel

25-Sep-2013
Hotel Rivoli is located very close to the main station with quiet atmosphere. We stayed at the family type room. The room was well organized and clean. Our kids loved the Jacuzzi pool. We will come back to this hotel if we have chance to come to Florence again!

3-Sep-2013
The hotel is in a great location - easy to get to from the station and close to all the main attractions. I was travelling on my own and the accommodation was spacious and felt safe. The staff were very helpful and the waiters at breakfast were particularly helpful and courteous. I would definitely recommend it to others visiting Florence.

25-Aug-2013
Loved our stay at the Rivoli. We are a family of 4 so we got a suite instead of 2 doubles. Absolutely wonderful experience. Huge room, free access to mini bar, free wifi, 2 TV's. Made our stay in Florence very enjoyable.

23-Aug-2013
The room was nice.. Adequate size. Air conditioning could have been cooler. Hotel staff were very friendly. Location is excellent for the train station... Reception were very helpful booking museum tickets giving advice etc. room was well maintained and very clean..

8-Jul-2013
All waiters, reception staff,all are lovely, helpful, with a nice attitude handling guests situations,etc. They went beyond the basics. We had a lovely stay! Elevator is small but I have seen smaller. Rooms are spaceous and nice on the 1st floor. Breakfast and patios areas of the hotel make the place quaint. We of course wish we could have stayed longer. Lidia M/ Hubbard

30-Jun-2013
This is a very nice hotel located very close to the SMN rail station. Everything is within walking distance. The hotel staff are very helpful and always there to help or guide. I needed an electric kettle at 5:00AM, since kettles are not common in the hotel rooms in Italy. The person in the front desk sent a tray with entire coffee set up to my room so that I can have a cup of morning coffee. The morning breakfast is also very nice. It starts at 7:00AM and ends at 10:00AM. Price is very reasonable.