Reviews of Best Western Hotel Rivoli Clients
The reviews written by our clients are really precious for us to improve our services and to understand the needs of our clients.
In the past all reviews were sent to the management of Best Western Hotel Rivoli, nowadays the web allows you to experience in advance the choosen hotel erasing all doubts on the place where you will spend your stay.
We are glad to point out what our clients write about us.
These reviews come from different websites relating to hotels and tourism (name of website is advised at he end of the note).
Looking forward to adding your review.
Read reviews in TripAdvisor
47 commenti a “About Us”
Vuoi lasciarci un tuo commento?
Online bookings
Follow us on FacebookBest Western
HOTEL RIVOLI
Via della Scala, 33
50123 FIRENZE
ph. + 39 055 27861
fax +39 055 294041
www.hotelrivoli.it
info@hotelrivoli.it
Ufficio Prenotazioni
Ph. +39 055 278686
fax +39 055 2786880
www.arshotels.it
booking@arshotels.it.
BOOKING ONLINE
I travel quiet often to Florence and I love to stay at this particular location.
Your hotel is absolutely beautiful. We enjoyed everything about our stay there. The pool is so cool and enjoyed refreshing ourselves in the afternoon on the hot days. Thanks for making our stay an very enjoyable one. We will be back.
Thank you for making our 4 night stay very enjoyable. We thoroughly enjoyed dining at the restuarant in the evening. Was very convenient for us and particulary the menu was very appealing. Thank you again and will be definitely recommending your hotel to family and friends.
The availability the jacuzzi and having a room with a courtyard balcony helped to make our stay in Florence very memorable. It was great to be able to relax and cool off in the jacuzzi after a long hot day of sight-seeing. We especially enjoyed having a balcony overlooking the hotel courtyard. When I needed to locate the address of a particular shop, the desk clerk was very helpful in looking up and providing the necessary information to find the specialty shop in town.Thank you for a memorable stay.
Everyone was so helpful and made our stay in Florence very enjoyable. The room was excellent and far exceeded my expectations. Compliment to all front desk personel and wait staff at breakfast
Hello Hotel Rivoli, this is just to say how very much we enjoyed our stay in your hotel last week (the group from Dublin); we had a good time in Florence, loved the hotel and found it very comfortable and the staff most helpful. many thanks. Ann Purcell
Das Hotel hat Atmosphäre, d.h. man fühlt sich wohl, wenn man eincheckt – die Leute sind sehr zuvorkommend und hilfsbereit. Einen schönen Innenhof hat dieses Hotel auch mit einem Jaccuzzi. Für Rollstuhlfahrer ist dieses Hotel nicht geeignet – bereits bei Gehbehinderten Leuten sind Einschränkungen an der Mobilität angesagt. Hotel ist in der Via della Scala. Bahnhof in der Nähe wie auch die Pharmacie Santa Maria Novella (…)
Im Hotel ist noch zu erwähnen, dass im Innengarten auch gegessen werden kann und das Speiserestaurant neu renoviert worden ist mit einer wunderschönen, beruhigenden Wasserwand. (…)
Reinhard (Schweiz)
um weiter zu lesen: http://www.holidaycheck.it/detail-Recensioni_Best+Western+Hotel+Rivoli+Gutes+Stadthotel+im+Zentrum+von+Florenz-ch_hb-id_1596405.html
J’aimerai habiter cet hotel toute l’année. C’etait super
Il nostro soggiorno a Firenze è stato molto piacevole, anche grazie alla cortesia e disponibilità di tutto il personale dell’Hotel Rivoli e del Ristorante Benedicta. Un saluto a tutti
Fam. Sanna – Seneghe (OR) Sardegna
Questo hotel è davvero bellissimo!! Torneremo presto!! E Firenze è stupenda Ciaoooo
THANK YOU FOR A WONDERFUL STAY.
STEVE + KATE (PHILADELPHIA – PA)
Fantastico, bravissimo, the best service.
Ana, Unai, Paco, Sonia, Zoti y Cacho
from Madrid
Soggiorno fantastico in una delle più belle città italiane, un encomio formale a tutto il personale per la professionalità, la cortesia e l’amicizia dimostrate
Grazie a mia figlia che ci ha regalato questo viaggio per il nostro 30° anniversario, abbiamo potuto conoscere questo meraviglioso hotel.
Grazie
Complimenti allo Staff che ha reso il nostro soggiorno ancora più piacevole!
We have enjoyed our stay at the Rivoli very much. The staff have been fantastic, going out of their way to be helpful. Florence is beautiful.
Ciao
James + Sandra Amos
From Bermuda
Hotel de la chaine Best western situé dans le centre de Florence, à proximité à pied de tous les centres d’intérêt accueil soigné malgré un achat en promotion, nous n’avons pas senti la différence avec les clients payants plein tarif, cela est très agréable hôtel très propre
petit déjeuner buffet qualitatif et quantitatif plusieurs terrasses fleuries et agréables le jaccuzzi à 20h en plein mois de février …. le top
- en plein centre mais calme, parking avec service voiturier
- personnel agréable parlant français
- chambre très confortable et spacieuse
- restaurant très correct concernant les prix et la qualité, vraiment très bien
- plusieurs terrasses bien aménagées, fleuries
- jaccuzzi impecable
- parfait, chambre spacieuse, bien agencée, lit confortable
- salle de bain très propre et neuve
- pour un voyage en amoureux dans cette magnifique ville cet hôtel est parfait nous avons réservé par le biais d’un site qui propose des voyages à prix discount et avons été reçu comme si nous avions payé le tarif normal
Laurence (France)
from http://www.holidaycheck.it/detail-Recensioni_Best+Western+Hotel+Rivoli+Un+s%C3%A9jour+de+r%C3%AAve-ch_hb-id_1945721.html
Excellent location with relatively big room. Breakfast is OK too.
Zhang, China
The proximity to the train station (we were travelling by train), as well as to many tourist destinations and piazzas. very easy to get around the city and still be close to your hotel! We only had one full day in firenze and needed assistance on what we should do to really maximize our time. the staff was very very helpful in letting us know what tours/activities were available to us. definitely the best few days we could have had in florence!!
It was seriously perfect for us!
Kirsten
Ottawa, Canada
Tres bon accueil,tres bons services L’hotel est bien situé La chambre était prête quand je suis arrivée le matin.Belle chambre et grande salle de bain .Personnel tres gentil et serviable .Petit déjeuner copieux Dommage qu’il est plu pour profiter au mieux de la terrasse et du jacuzi.
Jocelyne BRUGIERE
France
Es un hotel encantador, con un personal muy profesional y atento, a destacar la amabilidad del personal del restaurante, que recomiendo especialmente para cenar por su excelente relación calidad-precio. Está bien ubicado para visitar el centro histórico de Florencia y las habitaciones son espaciosas y limpias.
Jorge Barrés López
Spain
Good location. Friendly, helpful and efficient staff and a beautiful garden terrace where you can sit and have drinks.
Ora
Bruxelles, Belgium
very helpful and friendly Staff, clean and spacious room, quiet and very central hotel. We will go again when we are in Florence.
Marina BelloBiedermann
Germany
sono appena tornata a casa…….ma con tanta nostalgia!l’hotel è centralissimo,molto bello,ottime la camera,ottima la prima colazione,il servizio bar.gentili e competenti tutti i componenti il personale.al prossimo viaggio a firenze!!
dimenticavo la vasca idromassaggio….che sollievo
Very good location for key tourist sites; eating places and for train station access. Rooms were very adequate without being luxuriuos. We enjoyed our own sunny balcony and in partucilar the room was very quiet at night and free from distracting lights. The curtains kept external light out helping us get good nights sleep following international flights.
Robert
Melbourne, Australia
26/06/2010 – 1 notte – doppia
Bellissimo hotel. Centralissimo e vicino alla Stazione SMN.
Profesisonalità e cortesia sono al massimo, a tutti i livelli.
Le stanze sono pulite e il bagno in ordine.
Colazione meravigliosa e le ragazze sono molto gentili (la qualità dei prodotti è ottima !!!!!!).
I servizi offerti sono tantissimi e per tutti. Per questo motivo, penso che il rapporto qualità/prezzo non ha eguali.
Ritornerò a Firenze per più giorni e sicuramente sceglierò il Rivoli.
Grazie.
Ottima atenzione del personale, camera e bagno comodo, ampio e pulito, colazione eccellente, buon ristorante del albergo, tutto predisposto per un buon soggiorno, lo raccomando veramente.
Alberto
Dolores, Uruguay
We had a fabulous stay at the hotel. Initial confusion over room booked was rectified quickly and without fuss. Room was clean and spacious. Excellent location for arriving by train and then enjoying the sights of the city by foot. Staff were very helpful and extremely friendly – especially with our 13 month old daughter. Outside garden area is a very pleasant space to enjoy a quiet drink in the evening. We would certainly stay again if we return to Florence.
Lisa McEleney
UK
Céntrico, confortable, limpio y detallista. Buen trato al cliente, buffet-desayuno bastante completo. Recomendable. No me importaría volver otra vez.
ICIAR VAZQUEZ GARRANZO
Spain
A lovely hotel with a friendly staff. A beautiful room. Delightfully cool in very hot weather. Restaurant was great.
Cheers
Trish & David Hisset, Adelaide (Australia)
We had an amazing stay at this hotel. The staff was very kind and efficient. Breakfasts were truely delicious and our rooms were beautiful with amazing views.
Sayson Family
Mississauga, Ontario, Canada
We stayed in the Hotel Rivoli in July 2010 and found the hotel to be very clean and the staff helpful and friendly. We could walk to all the sites from the hotel and it was great to come back to a clean spacious room. We had a room with a small balcony overlooking the jacuzzi – very nice.
Karen L.
Spain
Your town is an amazing town with amazing lovely trees. We’re even considering moving here. We also loved our stay in your lovely hotel. We thank you for your hospitality. We enjoyed your great Florence.
Dr Amal M. & Dr Nehal
From Alexandria/Egypt
I loved staying at this hotel the best I’ve been in and thanks for all your hospitality, it was great!!
from Karla (Mexico)
The hotel was very well run by a charming staff. Breakfast was very good and the location (a very brief walk from the train station) was very convenient.
Thomas F.
United States
What a fabulous place! A peaceful and calm hotel and thank you for an enjoyable stay.
“Florence has enjoyed Florence”
Love
from Florence + Family
Hello!
This Hotel is soo nice! And the city is so amazing. Make sure you see the Statue of David.
Claire – Chicago, IL
The hotel is so peaceful and provided us with a good service and the city is amazing too.
Aisha – Qween Shawtii – UAE -
Wir haben uns sehr wohl gefühlt. Sehr zu empfehlen
Das Hotel verdient die Hotelbewertung von 4 Sternen plus. Rund herum haben wir uns sehr wohl gefühlt. Dies liegt an dem schönen, geschmackvoll eingerichtetet Hotel, dem sehr höflichen Personal, der Lage, die die Stadt problemlos erkunden lässt und die Nähe von Bus, Bahn und Taxi für weitere Unternehmungen. Das Frühstück entspricht dem gewohnten Standart, auch mit dem Angebot an warmen Frühstücksspeisen. Gerne wieder und das Hotel empfehlen wir sehr gerne weiter.
Dieter (Germania)
um weiter zu lesen: http://www.holidaycheck.it/detail-Recensioni_Best+Western+Hotel+Rivoli+Wir+haben+uns+sehr+wohl+gefuehlt+Sehr+zu+empfehlen-ch_hb-id_1921437.html
Exellent value for money and fantastic staff!!!.
Carlos
Warzawa, Polonia
TO LUCIANO – BENEDICTA RESTAURANT
Thank you for wonderful meal. We chose your restaurant for the finale dinner of my culinary tour from the USA. It was fabulous!
Happy cooking
Darren McGrady
former Chef
to Diana, Princess of Wales
I have received an email survey from Best Western International, Inc., regarding our recent stay at the Rivoli. I will reply but that survey is not sufficient to express the incredible experience Gina and I enjoyed at Rivoli in Florence. My belief is that attitude, responsiveness, training, and Customer Satisfaction are elements that begin at the top of an organization/team and are then emulated by team members.
Although my wife and I have vacationed in Venice before, we had never been to Tuscany, I sent email to the Rivoli before my arrival I explained in my email that this was our first visit to Florence and that I was using a GPS for our entire trip, and that we were celebrating Gina’s birthday and our 25th wedding anniversary. The Rivoli sended us an email with the GPS coordinates, and let us know the Rivoli was looking forward to our visit. This is important to remember: I believe it sets the stage for our entirely positive experience at the Rivoli. When we arrived we were greeted warmly and professionally by Ermelinda. Ermelinda asked if we could be patient, as she wanted to make sure she had a special room for us, given the circumstances of our visit. Gina and I were very content to sit in Rivoli’s lovely lounge, enjoy a cold beer and the welcome air conditioning(…) Just as we finished our frosty beer (…) we were shown to our lovely room with a beautiful balcony, and management had a bottle of champagne in an ice bucket as a gift to Gina and I – a very nice, unexpected, touch of Rivoli hospitality. That was just the beginning of Rivoli hospitality!
(…) Francesca Mannelli (…) at the front desk. What an incredible lady! Warm, smiling always, friendly, helpful, engaging, professional, and Francesca just made us feel at home… Whenever we needed directions, a recommended restaurant, event ideas, how we should plan our excursions, how we should pace ourselves, where to go for shopping or the purchase of train tickets when we finally had to leave for Rome, Francesca graciously took time to be thorough and made sure we understood everything. Gina and I felt as though Francesca was our personal concierge. (…) Francesca comprehends and exudes Customer satisfaction – something many speak of but few grasp and live it every day… I experienced this attitude, this personality, every day, and when sitting in the lounge, heard the same Francesca with all of her other Customer engagements
ABOUT BENEDICTA RESTAURANT:
The only mistake we made during our stay in Florence was having dinner one evening at a restaurant outside the Rivoli. That restaurant was more expensive, the food was average, and the service only satisfactory. This was not the awesome Benedicta at Rivoli. The finest meal we had in Florence was at the Benedicta! When we entered Benedicta we were greeted by Luciano, the manager of Benedicta; what a warm, wonderful, happy person! We also found out that Luciano is the husband of our very favorite breakfast person that Gina and I love and went out of way to extend our buon giornos, Nicoletta, and the father to Francesco, another outstanding member of the Rivoli team. Gina and I just smiled at each other, as we connected the branches of that family tree, and said you can tell they are family – great people – great manners – great on Customer satisfaction!
We actually gave the menus back to Luciano, and just asked him to surprise us; from start to finish, each course better than the last, we had the best meal and the best time in any restaurant in Florence (…) Nicoletta and Luciano are cornerstones of Rivoli success!
Thanks to your friendly & help staff for making stay in a wonder city even more enjoyable.
Colin – USA
Jamiel – USA